S01:E04
Paradigm shift The end of an era: Customer service trends as we know them are dead.There has been gradual trends in customer service for years, but AI represents a “paradigm shift” – a disruption so great that it permanently changed the trajectory.
[Data and report cited in podcast can be downloaded here :](Data and report cited in podcast can be downloaded here : https://transformation.intercom.com/?utm_source=event&utm_medium=internal&utm_campaign=20250128_all_wc_all_global_enus_all_all_all_cst25&utm_term=websitenav)
We’ve moved beyond trends and into a transformed world of AI-first customer service, and we must learn to adapt in order to survive.